Frequently Asked Questions

Our shoes run true to size. If you're between sizes, we recommend sizing up for flats and sandals, and sticking with your usual size for sneakers. Check each product page for specific size guidance.

Standard shipping within the US takes 5-10 business days. Express shipping (2-3 days) is available for an additional fee. International orders typically arrive within 7-14 business days.

We offer free 30-day returns on all orders. Shoes must be in their original, unworn condition with all packaging. Refunds are processed within 5 business days of receiving the returned item.

Yes! All GemCheer shoes are 100% vegan and cruelty-free. We use recycled knit uppers, natural rubber soles, and eco-friendly foam cushioning.

We accept PayPal and all major credit cards (Visa, Mastercard, American Express). All transactions are encrypted and secure.

Yes! We ship to most countries worldwide. Shipping rates vary by region — see our Shipping page for details. International customers are responsible for any customs fees.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly on the carrier's website.

Orders can be canceled or modified within 2 hours of placing them. After that, they enter processing and cannot be changed. Contact us immediately if you need assistance.